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Welcome to Glisorawest. We understand that when you find the appropriate dress, you want it to arrive at your doorstep as soon as possible. Our shipping policy is designed to be straightforward, transparent, and specifically tailored for our community here in Hong Kong.
We focus on clear timelines and a simple payment process so you can enjoy your new wardrobe additions without any unexpected hurdles.
Glisorawest operates exclusively within Hong Kong. Our logistics network is optimized for local delivery, ensuring that we can maintain a high standard of service for our residents. At this time, we do not offer international shipping or delivery to locations outside of the Hong Kong region.
By placing an order on our website, you confirm that your shipping address is located within our supported service area.
Once you complete your selection on our website, our team begins the preparation phase. Every order requires a total of 24 hours for internal handling. During this time, we cautiously pick your items, perform a quality check, and package them securely for transport.
This brief period ensures that your dress is ready for the journey to your home. We operate our fulfillment center from Monday to Friday , and orders placed during the weekend or on public holidays will be processed on the next available business day.
We strive to provide a reliable delivery experience. Our standard timeline for your package to reach you is 3 to 5 business days from the moment you place your order. This window includes our 1-day handling period and the time required for our logistics partners to navigate to your specific address.
While we work to meet these timelines consistently, please note that external factors such as weather or high-demand periods might occasionally influence the exact arrival time.
To make shopping accessible and secure, Glisorawest utilizes a Cash on Delivery (COD) model for all transactions. This means you do not need to provide any payment details online during the checkout process.
Once your order is handed over to our logistics partners, it is considered dispatched. At this stage, the delivery process must be completed. As outlined in our general terms, cancellations are only possible while the items are still within our facility.
Once the package is with the delivery team, we are committed to completing the journey to your address. If you have questions about the status of your shipment during the 3 to 5-day window, our support team is available to assist you.
Our team is dedicated to ensuring your package arrives safely. If you experience any delays or have specific questions about your delivery, please reach out to us at help@glisorawest.com. Our support hours are from 9:00 AM HKT to 4:00 PM HKT, Monday through Friday. We are happy to help you track your order or address any concerns regarding our shipping methods.
Upon arrival, we encourage you to inspect the external packaging before completing the payment. Our 30-day return policy begins the moment the delivery is finalized, providing you with peace of mind regarding the items you receive. Thank you for choosing Glisorawest for your style needs in Hong Kong.
Contact Email:help@glisorawest.com
Working Hours: 9 AM to 4 PM (HKT)